TRACK AND TRACE SPECIALIST – LOUISVILLE, KY
About us
Are you ready to move distribution forward?
Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers, and retailers around the world.
At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!
The S2G Team is Growing! We are seeking a hands on Track and Trace Specialist to join our Louisville, Kentucky location!
Scope:
Reporting to the Customer Account Service Supervisor, The Track and Trace Specialist is responsible for tracking all daily shipments based upon customer contractual obligations. This role will ensure proper transportation processes are followed to confirm on-time delivery, vendor delivery compliance, acceptance of non-compliance charges, and communicating with appropriate departments for issue resolution.
- Collaborates with cross-functional teams across the organization (Order Management, Sales, etc.) to identify issues, communicate status and submit status reports to leadership for customer engagement
- Proactively track and validate on-time delivery of all customer related shipments
- Maintain reporting to document freight delivery related data
- Read, interpret, and form logical conclusions on shipping related documentation
- Work collaboratively across multiple departments to problem solve, determine root cause analysis, and communicate internally and externally through advanced written and verbal skills
- Compile carrier compliance/non-compliance data to identify cost and impact. Communicate data to appropriate audience
- Retain comprehensive knowledge of customer specific requirements and ensure each order adheres to these expectations
- Tracks performance through statistical analysis for the purpose of metric publication and communication
- Responsible for tracking and tracing responsibilities through carrier portals for singular POD's and/or on-time requirements and OS&D reporting
- Provide additional support to different departments as needed
- High School Diploma, GED, or equivalent required (AA/BA degree a plus)
- 1 year of Customer Service experience
- Strong analytical and problem-solving skills in a fast-paced work environment
- Excellent verbal and written communication skills
- Ability to construct professional business analysis to be distributed to the leadership team
- Communicate, understand, and perform complex tasks with minimal supervision
- Technical proficiency in Microsoft Outlook, Word, Windows, and Excel
The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal or credit clearance, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.
Solutions 2 GO Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR Team at hr@solutions2go.ca.
For more information on Solutions 2 GO Inc., please visit About Us.
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