RMA Analyst
About us
Are you ready to move distribution forward?
Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!
We are seeking an RMA Analyst to join our team.
As a Warranty Returns Analyst, you will play a critical role in optimizing our reverse logistics processes and maintaining brand integrity. You will manage the end-to-end warranty lifecycle, ensuring that product returns are processed efficiently while delivering data-driven insights to improve overall product quality and operational efficiency.
- Manage and validate warranty claims for defective products, ensuring strict compliance with manufacturer policies and internal company standards.
- Coordinate with warehouse operations to oversee the physical inspection, sorting, and reconciliation of returned inventory for accuracy.
- Analyze return trends and generate detailed reports to identify recurring quality issues, factory defects, or fraudulent claim patterns.
- Act as the primary liaison between customer service teams and authorized service centers to expedite repair, replacement, or credit processes.
- Maintain accurate digital records within the ERP system to track credit memos, shipping documentation, and the final disposition of assets.
- Minimum of 3 years of professional experience in reverse logistics, warranty administration, or supply chain analysis.
- Strong technical knowledge of consumer electronics or gaming hardware to accurately assess and troubleshoot product defects.
- Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) and experience working with integrated ERP systems like SAP or Oracle.
- Exceptional attention to detail and a proven track record of managing complex administrative workflows with high accuracy.
- Professional proficiency in both English and Spanish to effectively interact with international vendors and diverse internal stakeholders.
- Previous experience working specifically within the video game distribution or consumer technology retail industry.
- Formal certification in Supply Chain Management (CSCP) or a Lean Six Sigma Green Belt.
- Deep familiarity with local consumer protection laws and warranty regulations across Latin American markets.
- Experience utilizing data visualization tools like Power BI or Tableau to track and present return metrics.
- Bachelor’s degree in Business Administration, Industrial Engineering, or a closely related field.
The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal or credit clearance, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.
Solutions 2 GO Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team at hr@solutions2go.ca.
For more information on Solutions 2 GO Inc., please visit About Us.
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