EDI SUPPORT SPECIALIST (MATERNITY LEAVE CONTRACT) (HYBRID)

About us
Are you ready to move distribution forward?

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.

We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!

The S2G team is growing! We’re seeking an EDI Support Specialist for our IT team.

Scope:
EDI Support Specialist is responsible for daily aspects of internal EDI processing and order flow through company’s IT systems. This includes tasks related to order import/export/modification and handling routing requests and Help Desk tickets. Requirements will involve deep understanding of company processes and operations and will include communication with Sales, OPS, Purchasing and Financial departments. The person in this position will utilize Transact-SQL (extensively) and EDI mapping experience. On average 80% of daily time is dedicated to routine tasks and 20% might be related to development or process improvements.

Duties & Responsibilities
  • Follow established procedures to process inbound and outbound EDI documents, including importing and exporting them from ERP, WMS, and other systems
  • Monitor automated EDI uploads and take corrective actions when necessary
  • Perform manual EDI uploads
  • Perform unit and functional testing for new integrations and work closely with other members of the EDI team during setup and testing phases
  • Perform a variety of support requests as per documentation
  • Provide support for digital order flow and related tasks
  • Maintain operational documentation for EDI processing and user manuals
  • Communicate system problems, resource needs, and project status to the EDI Manager
  • Test Dynamics GP and WMS-related projects and requests
  • Track EDI usage and coordinate EDI transfer issues with Customer Service, Trading Partners, and Technical contacts
  • Perform other duties as assigned
Skills & Qualifications
  • Fluent with complex SQL Server queries using Transact-SQL and SQL Server Management Studio
  • Knowledge of electronic data interchange concepts, including standard X12 EDI formats (850, 855, 856, 810, etc.) and XML
  • Basic knowledge of EDI mapping, maintenance, and troubleshooting
  • Desired experience with OpenText (Liaison) ECS/Delta EDI translator and Microsoft Dynamics GP
  • Ability to handle high volumes of transactions and requests while meeting project deadlines in a fast-paced environment
  • Strong customer service skills and teamwork orientation, coupled with enthusiasm, energy, and self-motivation
  • Experience with C#, .NET, VBA, and MS Visual Studio is an asset
  • Familiarity with the Software Development Life Cycle (SDLC)
  • Strong interpersonal skills
  • Excellent oral and written communication skills
  • Excellent testing and documentation skills
  • Good knowledge of problem and incident management processes

The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal or credit clearance, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.

Solutions 2 GO Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team at careers@solutions2go.ca.

For more information on Solutions 2 GO Inc., please visit About Us.

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